Shipping Policy
We aim to process and ship all orders within 1-2 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information. Shipping times may vary depending on your location and the shipping method selected. Please note that we are not responsible for delays caused by shipping carriers or customs.
Returns Policy
At HONGKONG FUTANG CO., LIMITED, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of receipt for a refund or exchange. The item must be unused, in its original packaging, and with all tags attached.
Key Conditions:
- 14-Day Money-Back Guarantee: You have 14 days from the date of delivery to request a return or refund. No questions asked.
- Refund Processing Time: Please allow up to 14 business days for your refund to be processed and reflected in your account. In some cases, it may take longer depending on your payment method or financial institution.
- Return Shipping Costs: Customers are responsible for return shipping costs. These costs are non-refundable.
- PayPal Refunds: For payments made via PayPal, refunds may take at least 14 days to process. In some regions, due to local laws or PayPal policies, refunds may take up to 30 days.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Our Customer Service: Email us at [email protected] within 14 days of receiving your order. Provide your order number and reason for return.
- Wait for Instructions: Our team will respond with further instructions and a return authorization form if applicable.
- Package the Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a tracked shipping service as we are not responsible for lost return packages.
- Confirmation and Refund: Once we receive and inspect the returned item, we will process your refund. You will receive an email confirmation once the refund has been issued.
Refund Methods
Refunds will be issued to the original payment method. For credit/debit card payments, please allow up to 14 business days for the refund to appear on your statement. For PayPal payments, refunds may take 14-30 days depending on your location and PayPal’s policies.
Exceptions
The following items are not eligible for return unless defective or damaged upon arrival:
- Customized or personalized products.
- Items without original packaging or tags.
- Products that have been worn or used.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a return and cover all associated shipping costs.
Contact Us
If you have any questions about our Shipping & Returns policy, please contact our customer service team at [email protected]. We are here to assist you.
Thank you for choosing kindleshoes.com.
HONGKONG FUTANG CO., LIMITED